FREQUENTLY ASKED QUESTIONS Thank you for visiting Charmed Aura (hereinafter referred to as “we” or “this website”). We value customer feedback and questions, and in order to better serve you, we have established question terms here. If you have any questions or problems while using this website, please refer to the following terms.
Channels for asking questions If you encounter any problems when using this website or our products and services, please contact us through the following methods: ●Email: lz347798882@outlook.com
Problem handling process ●Response time: We strive to respond within 24-48 hours after receiving your question. The timeliness of the response may vary depending on the complexity of the problem and the time of inquiry. ●Problem classification: In order to handle your problem more efficiently, please provide as much detailed information as possible when contacting, including but not limited to order number, product name and problem description.
Information provided When you ask a question, you agree to provide accurate and complete information. We are not responsible for delays or problems caused by inaccurate or incomplete information.
Refund and Return Issues If you have any questions about your order, refund or return, please refer to our Refund Terms first. If you need further assistance, please contact us through the above contact information.
Technical Support If you encounter technical problems when using this website, you can contact customer service by email or phone during business hours. Our technical support team will do its best to help you solve the problem.
Customer Feedback We encourage you to provide feedback on our products and services. Your opinions are important to our improvement, and you can send us feedback by email.
Policy Changes We may update these terms from time to time. Any changes will be posted on this website and will take effect from the date of posting. Please check back regularly to get the latest terms.
Thank you for choosing Charmed Aura, we look forward to providing you with excellent experience and service!
